Be Well Studios

Cancellation policy

Be Well Studios operates on a scheduled hourly appointment basis for private training sessions. Therefore, when canceling an appointment, you are required to provide MORE than 6-hour notice, for which no additional levy shall be incurred. However, if you cancel a session LESS than 6 hours to the scheduled time, you shall be charged half session fee for that training session, while your trainer will utilize that time in working on your fitness program. If you cancel with less than 2 hours to the scheduled time, you shall be charged in full for that training session. You are entitled to a one-time cancellation fee waiver, whereby you can cancel a session in less than 6-hours, at no additional charge. Weekly multiple session discounts will be removed if only one session was attended in that week. 

Should your personal trainer cancel a session with less than 6-hour prior notice, you shall be entitled to one free session upon rescheduling. That free session must be redeemed within 7 days of canceling the previous one or shall be forfeited.

However, should your personal trainer cancel a session with MORE than 6-hour notice, you shall be entitled to no free session, but the training session shall be rescheduled within 7 days to ensure consistency and progress in your fitness program.